Today I heard the latest emergent labels! They have existed for a long time and yet they are the ones that people are talking about right now. I heard them on the BBC news. Of course, presenting the labels on such a well respected and widely broadcast channel means that they have already become installed into the awareness of millions. The labels in question are Accent Anxiety and Accent Bias. Let’s explore these labels further.
Your accent is how you speak, your vocal inflexions and the words you use. Your accent is part of who you are and can tell people something about where you grew up, the communities you have been part of, the languages you have heard, and the people who have influenced you. More importantly, your accent actually reveals hardly anything about the person you are. Your accent does not determine your intelligence, capability, ambition, professionalism or potential. This is your first crucial learning.
Yet accents are often used to label you and put you in a personality box. Across the world, the sound of your voice can trigger assumptions about your background, education, social class and financial circumstances before you have even had the opportunity to demonstrate who you really are. This is what is being referred to as Accent Bias. Research into accent bias in Britain has identified a persistent hierarchy in the way different accents are perceived, with some accents continuing to be associated with greater prestige than others.
The bias refers to the unconscious or learned associations people make when they hear a particular accent. An accent can act as a shortcut in the listener's mind, triggering assumptions about the person speaking. The problem begins when an assumption becomes a judgement.
You might hear a particular accent and unconsciously associate it with wealth, education and authority. You might hear another and associate it with being working class, less educated or less ambitious. You might hear a foreign accent and make assumptions about someone's ability to communicate. None of these conclusions can reliably tell you about the individual's intelligence, competence, experience or character.
This is where accent anxiety kicks in. Accent anxiety can be understood as the worry, self-consciousness or fear you experience because of the way you speak. You may become concerned that people will judge you negatively because of your regional, ethnic, international or social accent. You may worry that you will sound less professional, less intelligent or less successful than someone with a different accent. You may even find yourself changing the way you speak in certain situations because you anticipate how other people might respond.
I’ve certainly been there! I have a northern UK accent and when I went to university, I began to collect the accents of other people. I always remember my Mum telling me, “Chris, I know exactly which of your friends you are talking to on the ‘phone because your accent changes.” I’ve considered for what purpose I did that and I conclude that it was to build rapport and increase acceptance. I wanted to be like them rather than different from them.
I’m also aware that I temper my northern accent when I train. I adopt a neutral English accent, although I do that consciously and for a very different reason. I frequently train people for whom English is not their first language. I found out very quickly that they didn’t always understand my words if I pronounced them with an accent, so I neutralised it and the understanding improved.
An accent is a feature of communication and definitely not a measurement of human potential. This subject has become increasingly visible in conversations about social mobility, workplace equality and professional confidence.
You may have experienced this yourself. Perhaps you have walked into a meeting and suddenly become aware of your voice or heard yourself speaking on a recording and immediately started analysing your pronunciation. You may have changed your vocabulary or softened your accent during a job interview or avoided speaking up in a group because you were concerned about how you would sound. You may even have developed a belief that you need to sound different before you can be taken seriously.
This is where the conversation moves from accent bias into limiting beliefs. A limiting belief is a belief that restricts the way you think, feel or behave. It can develop from experiences, comments, criticism, comparison, family influences, education, social expectations or repeated messages from the world around you.
Imagine someone being told during childhood, "You don't sound very educated."
At first, this may simply be something another person has said. If it is repeated, goes unchallenged and is reinforced by other experiences, you may eventually begin to internalise it. The belief can become, "My accent makes me sound uneducated."
From there, the belief can develop further.
"I won't be taken seriously."
"I don't sound professional."
"People with my accent don't get senior positions."
"I need to change the way I speak to be successful."
These statements can become unconscious rules that influence your behaviour. You may speak less frequently, rehearse conversations excessively, avoid presentations or become preoccupied with how you sound rather than what you have to say.
The fascinating thing is that the original belief may have been created by someone else's perception. You can then spend years living according to somebody else's opinion. NLP can provide a useful framework for examining this process.
One of the fundamental principles of NLP is that your internal representation of an experience is not the same thing as the experience itself. You can learn to notice the meaning you have attached to events and question whether that meaning is useful. For example, instead of thinking, "My accent makes me sound unprofessional", you can begin to explore the structure of the belief.
What specifically makes an accent ‘professional’?
Who decided that?
What evidence supports the belief?
Is the belief true in every situation?
Can you think of successful, respected and highly capable people who speak with a similar accent?
What would change if you viewed your accent as part of your identity rather than a problem that needs fixing?
These questions can create valuable distance between you and the belief. NLP also encourages you to become aware of the language you use internally. There is a considerable difference between saying, "I have an accent that some people may judge" and "My accent makes people judge me." The first statement describes a possibility whilst the second creates a much more absolute conclusion.
When you challenge generalisations, assumptions and limiting language, you create the opportunity to develop a more flexible perspective.
You can also work with the emotional response connected to your accent. If speaking in front of others creates anxiety, you can explore the images, sounds and internal dialogue that accompany the feeling. What are you imagining people are thinking? What are you saying to yourself? Where do you experience the anxiety in your body? What happens when you imagine yourself speaking confidently and focusing entirely on your message?
These are the kinds of questions that can help you change your relationship with the experience.
The objective is not to eliminate your accent, your accent doesn’t need fixing. The objective is to give you greater choice. You may choose to adapt your communication for a particular professional environment, like me in my training environment. That can be a useful communication skill when it is a conscious choice. There is a significant difference between choosing how you communicate and believing that you must change who you are to deserve respect. NLP can help you make that distinction.
You can use modelling techniques to explore people who communicate with confidence while retaining their natural accent. Rather than copying their voice, you can identify the behaviours that create confidence. How do they hold themselves? How do they breathe? How do they use pauses? How do they structure their message? Where do they place their attention? What beliefs do they appear to have about themselves and their audience?
You can then begin to model the useful elements while remaining completely yourself.
What if you have accent bias about other people? You may form an impression of someone before they have finished their first sentence. You may associate certain accents with competence, wealth, education or reliability and others with completely different characteristics. Awareness gives you the opportunity to interrupt that unconsciously biased response.
Instead of asking yourself, "What does this accent tell me about this person?" ask, "What am I assuming about this person because of their accent?"
That small change in question can create a significant change in perception. This matters because you have a choice about the meaning you attach to what you hear. You can recognise an accent without creating a story around it and remain curious rather than judgemental. You can listen to the content of someone's communication rather than allowing a biased label to determine your response.
When you become aware of any label, question the beliefs behind them and develop greater flexibility in the way you respond, then you can move beyond the label and meet the person for who they are.
Here’s my message for you today, you don’t need to become someone else to communicate with confidence. You can become comfortable being yourself, knowing the value of what you have to say, and allowing your message to be heard. Your voice has a history, meaning and most importantly, your voice belongs to you and deserves to be heard.